Fix payment bug on your account

If you effort to buy something on Google Play but your payment is declined or won't process, endeavor the steps below.

If you've bought something then have a trouble with or question near it, come across bug with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might be deactivated. To reactivate your profile, submit your payment data.

  1. Sign in to Google Pay.
  2. At the superlative, select Alerts Alert.
  3. If y'all have a red alert, enter your payment data and await for the team to respond.

    Google Pay notifications

  4. Check your electronic mail for the review results.

Endeavor to pay with a different payment method

If there'south a problem with ane payment method, you tin try paying with a dissimilar one.

  1. On your Android telephone or tablet, open the Google Play Shop app Google Play.
  2. Go back to the item that you lot want to buy and tap the price.
  3. Tap the current payment method.
  4. Choose a different payment method or add a new ane.
  5. Follow the on-screen instructions to complete your purchase.

Fix credit and debit carte errors

In that location may be a problem with your credit or debit menu if you encounter one of the following error messages:

  • 'Unable to process payment: low bill of fare residuum'
  • 'Unable to consummate transaction. Please use another form of payment'
  • 'Your transaction cannot be completed'
  • 'Unable to complete transaction: expired card'
  • 'Right this card info or attempt another bill of fare'

To set these errors, attempt the post-obit steps:

Brand sure that your bill of fare and address data is up to engagement

Expired credit cards or old billing addresses are a mutual reason for payments not to work properly. To update this information, utilize Google Payments:

Remove or update expired cards

Expired cards cause payments to exist declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method that you are trying to utilize for the purchase.
  3. Check the decease date of the payment methods listed.
  4. Remove or update whatever expired payment methods.

Cheque that your card address matches the address in Google Payments

If your credit menu is registered to a different address, this tin can cause the payment to be declined. Check that the postal lawmaking matches your current address.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Discover the payment method that yous are trying to use for the purchase.
  3. ClickEdit.
  4. Check that the address listed matches the billing address of your bill of fare.
  5. If needed, update the address.

And then, attempt your purchase again.

Submit any extra data that is requested

If the error message is followed by instructions for submitting additional information to Google, delight submit it. We will non be able to process the transaction on your business relationship without this data.

Contact your depository financial institution or bill of fare issuer

Your menu may have specific restrictions which cause the transaction to exist declined. Contact the establishment that issued your card to ask nearly the transaction and see if they know the reason for the decline.

Fix errors with other payment methods (straight operator billing, online banking, Google Play Residue, Gift Cards and more)

If you see 'Your payment was declined due to an issue with your account'

If you come across this message, it might be considering:

  • We saw a suspicious transaction on your payments profile.
  • We demand a footling more information to protect your account against fraud.
  • We need a lilliputian more information to comply with EU law (customers from European Wedlock member states only).

To help gear up these issues:

  1. Get to the payments middle.
  2. Have activity on any errors or requests in the payments centre.
    • You might need to verify your identity before y'all can buy anything through your Google Business relationship.
  3. Make certain that your name, address and payment information are up to engagement.

If a payment method is greyed out

If you see a greyed out payment method while making a purchase on Google Play, that payment method isn't valid for that particular purchase. Use a dissimilar payment method to consummate your buy.

If you utilize dual SIM card devices

Cheque if the correct SIM carte du jour is in slot 1 and remove any SIM carte from slot 2.

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